Guarantee, Ordering & Shipping

30 Day Happiness Guarantee

If you are not completely satisfied with any product(s) you have purchased on floweringpharmacy.com, we will happily refund or exchange. We do not refund shipping charges or ever request refunds from a charity.

Placing an Order

If an order is received before 10 am central time, it will ship the same day. Orders received after this time will ship the following business day. The delivery date may vary due to carrier shipping practices, delivery location, method of delivery, and the item(s) ordered. Our warehouse may deliver products in separate shipments if your order contains a pre-order item(s). Please refer to our Pre-Order terms and conditions to understand how and when your item(s) will ship.

Shipping Charges

USA

Free Ground shipping for orders $50 or more.

A flat-rate charge of $4.99 will apply for all orders under $50. 

 

International

All International orders will ship for a flat rate charge of $9.95

Damaged Items/Shortages

If there is damage to your order or a shortage, please contact us immediately quoting your order number at (615) 538-5895 (Central USA) or via email at hello@floweringpharmacy.com. Claims must be made within seven days of delivery.

Returns

We accept returns or exchanges within 60 days from the date of purchase. Shipping and handling charges are non-refundable. We do not request a charity to return their donation. To return an item, please follow the directions below:

1. Please notify us of a pending return or exchange at hello@floweringpharmacy.com

2. Enclose the completed Authorization Form in your box and send it to the address below. We cannot accept a return without a completed Authorization Form.

3. Drop your return at any of these approved carriers; USPS, UPS, FedEx, or DHL

Flowering Pharmacy, LLC
231 Public Square, 3rd Floor
Franklin, Tennessee 37064

4. Please email hello@floweringpharmacy the tracking number.

5. Upon receipt of your return a refund will be made to the same payment method used when ordering. Your financial institution may take up to 15 business days to post the refund to your account. We only accept, and process a return of product(s) purchased directly from floweringpharmacy.com.

Damaged, Defective, or Undelivered Products

If a product is damaged or defective you are responsible for contacting us within seven (7) business days from the purchase date. We will issue a call tag for the product and happily send a replacement. Please do not discard any product and/or packaging from the shipment until instructed by the Hello Team in writing. We will inspect the damaged product upon receipt.

In the event a shipment doesn’t arrive at the address specified for the order, or your order was incomplete, you must report this within seven (7) business days from the purchase date to hello@floweringpharmacy.

Late Returns

Any item returned after 30 days of the order date is not eligible for a refund. All returns are subject to validation and approval at Flowering Pharmacy’s discretion.

Hello Team

Email: hello@floweringpharmacy.com
Phone: (615) 538-5895
Hours: 24/7 phone support (Central-US)