Guarantee, Ordering & Shipping
30 Day Happiness Guarantee
Placing an Order
If an order is received before 10 am central time, it will ship the same day. Orders received after this time will ship the following business day. The delivery date may vary due to carrier shipping practices, delivery location, method of delivery, and the item(s) ordered. Our warehouse may deliver products in separate shipments if your order contains a pre-order item(s). Please refer to our Pre-Order terms and conditions to understand how and when your item(s) will ship.
Free Ground shipping for orders $50 or more.
A flat-rate charge of $4.99 will apply for all orders under $50.
All International orders will ship for a flat rate charge of $9.95
If there is damage to your order or a shortage, please contact us immediately quoting your order number at (615) 538-5895 (Central USA) or via email at firstname.lastname@example.org. Claims must be made within seven days of delivery.
We accept returns or exchanges within 60 days from the date of purchase. Shipping and handling charges are non-refundable. We do not request a charity to return their donation. To return an item, please follow the directions below:
1. Please notify us of a pending return or exchange at email@example.com
2. Enclose the completed Authorization Form in your box and send it to the address below. We cannot accept a return without a completed Authorization Form.
3. Drop your return at any of these approved carriers; USPS, UPS, FedEx, or DHL
Flowering Pharmacy, LLC
231 Public Square, 3rd Floor
Franklin, Tennessee 37064
4. Please email hello@floweringpharmacy the tracking number.
5. Upon receipt of your return a refund will be made to the same payment method used when ordering. Your financial institution may take up to 15 business days to post the refund to your account. We only accept, and process a return of product(s) purchased directly from floweringpharmacy.com.
Damaged, Defective, or Undelivered Products
If a product is damaged or defective you are responsible for contacting us within seven (7) business days from the purchase date. We will issue a call tag for the product and happily send a replacement. Please do not discard any product and/or packaging from the shipment until instructed by the Hello Team in writing. We will inspect the damaged product upon receipt.
In the event a shipment doesn’t arrive at the address specified for the order, or your order was incomplete, you must report this within seven (7) business days from the purchase date to hello@floweringpharmacy.
Phone: (615) 538-5895
Hours: 24/7 phone support (Central-US)